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The high-tech and telecom industry continues to experience unprecedented changes from both market and technology advancements, which force companies to continuously improve their business model and keep up with innovation. To sustain and thrive in this market, companies cannot avoid these changes.

The primary challenge and main focus in the high-tech and telecom industry are the availability and efficient administration of resources. Customers demand more and improved services at lower prices with shorter time to market. As one option toward improving efficiency, high-tech and telecom companies take a global reach and source their products and services offshore. Some have gone beyond that and use off shoring as a way to enter new markets and access new capabilities not available in-house or onshore.